If you read my sister's blog, then you are aware that she laughs at inappropriate times. This is actually something that I was blessed with, also.
The last four weeks have been filled with training to be a customer service representative for me. Yes, I am going to be talking to people on the phone, explaining bills, and taking payments. This is what happened today while I was on the phone during training:
Me: "Good afternoon. Customer service. This is Lisa."
Customer: "I got a disconnect notice in the mail. My balance is $498.63. If I pay $20.00, would that stop the disconnect?"
Me: "What's your address?"
Customer: "1045 E Main."
Me: "And your name?"
Customer: "Amanda Stupid."
Ok, so I made up the address and the name isn't quite what hers was....but, her last name was unfortunately a synonym of stupid. If you have a $500.00 bill then it's fitting that your last name is Stupid if you want to pay $20.00 to stop a disconnect. I just hope she didn't hear me snicker. I really tried to hold it in.
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