The last four weeks have been filled with training to be a customer service representative for me. Yes, I am going to be talking to people on the phone, explaining bills, and taking payments. This is what happened today while I was on the phone during training:
Me: "Good afternoon. Customer service. This is Lisa."
Customer: "I got a disconnect notice in the mail. My balance is $498.63. If I pay $20.00, would that stop the disconnect?"
Me: "What's your address?"
Customer: "1045 E Main."
Me: "And your name?"
Customer: "Amanda Stupid."
Me: *snicker*
Ok, so I made up the address and the name isn't quite what hers was....but, her last name was unfortunately a synonym of stupid. If you have a $500.00 bill then it's fitting that your last name is Stupid if you want to pay $20.00 to stop a disconnect. I just hope she didn't hear me snicker. I really tried to hold it in.
7 comments:
I totally laughed reading this - so if you could hold it in, good job!!
Awesome. I needed that. Thanks for sharing.
OK I made one - how do I get it as the header on my blog? Sheesh...you'd think I'd never used a computer! THANKS!!
I laughed and had to clean off my computer screen afterwards. Thanks.
I find it easier to hide my amusement over the phone. When they are sitting in front of me, my face tells all.
You are in the wrong job!!!
Lisa, I love your sense of humor! -kriss
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