The last four weeks have been filled with training to be a customer service representative for me. Yes, I am going to be talking to people on the phone, explaining bills, and taking payments. This is what happened today while I was on the phone during training:
Me: "Good afternoon. Customer service. This is Lisa."
Customer: "I got a disconnect notice in the mail. My balance is $498.63. If I pay $20.00, would that stop the disconnect?"
Me: "What's your address?"
Customer: "1045 E Main."
Me: "And your name?"
Customer: "Amanda Stupid."
Me: *snicker*
Ok, so I made up the address and the name isn't quite what hers was....but, her last name was unfortunately a synonym of stupid. If you have a $500.00 bill then it's fitting that your last name is Stupid if you want to pay $20.00 to stop a disconnect. I just hope she didn't hear me snicker. I really tried to hold it in.
I totally laughed reading this - so if you could hold it in, good job!!
ReplyDeleteAwesome. I needed that. Thanks for sharing.
ReplyDeleteOK I made one - how do I get it as the header on my blog? Sheesh...you'd think I'd never used a computer! THANKS!!
ReplyDeleteI laughed and had to clean off my computer screen afterwards. Thanks.
ReplyDeleteI find it easier to hide my amusement over the phone. When they are sitting in front of me, my face tells all.
ReplyDeleteYou are in the wrong job!!!
ReplyDeleteLisa, I love your sense of humor! -kriss
ReplyDelete